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Description

Returns response-rate trends with an optional previous-period comparison. Use it to measure how consistently the business responds and whether performance is improving.

Parameters

Example Usage

Response Fields

summary.actual and summary.compare include total, responded, and unanswered counts and rates. dataPoints contains the same metrics for each time bucket. groupByType identifies the bucket size, and dataPresent indicates whether the period contains data.

Notes

Both comparison dates must be provided for comparison data to be applied.