Get Average Response Time Over Time

get_avg_response_time_over_time

Description

Returns average review response time as a time series with an optional previous-period comparison. This measures response speed, not the percentage of reviews that receive a response.

Parameters

Parameter	Type	Required	Default	Description
`startDate`	string	No	3 months ago when no period is requested	Start date in `MM/DD/YYYY` format
`endDate`	string	No	Today when no period is requested	End date in `MM/DD/YYYY` format
`reviewSites`	list[integer]	No	All sources	Review source IDs to include
`ratings`	list[integer]	No	All ratings	Star ratings from `0` to `5`
`businessNumbers`	list[integer]	No	All locations	Location IDs to include
`compareStartDate`	string	No	—	Comparison-period start in `MM/DD/YYYY` format
`compareEndDate`	string	No	—	Comparison-period end in `MM/DD/YYYY` format

Example Usage

Did our average review response time improve this quarter?

Response Fields

summary.actual and summary.compare include avgResponseTime and respondedCount. dataPoints provides those fields for each time bucket. groupByType identifies the bucket size, and dataPresent indicates whether data exists.

Notes

avgResponseTime.days, hours, and minutes are three representations of one duration; do not add them together.
Both comparison dates must be provided together.

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Description

Parameters

Example Usage

Response Fields

Notes

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Description

Parameters

Example Usage

Response Fields

Notes